✨ FREQUENTLY ASKED QUESTIONS
Harmonio FAQs
Your Questions, Answered
Orders & Shipping
Q: What's the cost of delivery?
A: Orders which have a cart value of over R799 will get free courier door-to-door delivery anywhere in South Africa.
Orders with a cart value below R799 will have a delivery fee of just R80 for door-to-door courier delivery anywhere in SA.
Please refer to our Shipping Policy Page: https://harmonio.co.za/pages/shipping-policy
Q: How long will delivery take?
A: Orders confirmed before 1pm Monday to Friday will be dispatched on the same day. Once an order is dispatched the delivery timeframe depends on your location.
Main cities of SA will be 1 - 3 working days.
Non-main cities: 2 - 5 working days.
Rural/ outlying regions: 3 - 7 working days.
Tracking information will be sent to your email so that you can see the updates and estimated delivery times.
Please refer to our Shipping Policy Page: https://harmonio.co.za/pages/shipping-policy
Q: Can I track my order?
A: Absolutely. Once your order is shipped, you’ll receive an email with tracking information so you can follow its journey to you.
Please refer to our Shipping Policy Page: https://harmonio.co.za/pages/shipping-policy
Payments & Security
Q: What secure payment options to you offer?
A: Our website is SSL secured and we only partner with South Africa's leading payment gateway partners.
Q: Is my payment information secure?
A: Yes. Our site is protected with Secure SSL encryption, so your data is safe. You’ll see the lock symbol in your browser as reassurance.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and secure EFT options for South African customers.
You will have the option to make secure payment via credit card, debit card, instant EFT, QR Code payments or By-Now-Pay-Later.
Direct EFT is also an option if you prefer and these orders will be dispatched once the funds clear into our bank account.
Returns & Exchanges
Q: Do you accept returns?
A: Absolutely! If you're not happy with your goods then please let us know within 30 days of receiving your order and we can arrange to return the order to us for a full refund.
Please refer to our Returns Policy Page: https://harmonio.co.za/pages/return-refund-policy
Q: What is your return policy?
A: We want you to love your purchase. If something isn’t right, you can return items within 30 days in their original condition for a refund or exchange.
Please refer to our Returns Policy Page: https://harmonio.co.za/pages/return-refund-policy
Q: How do I start a return?
A: Simply contact our support team via the Contact Page: https://harmonio.co.za/pages/contact,. We’ll guide you through the process with ease.
Products & Quality
Q: How do you select your products?
A: Every item is chosen for its design, quality, and ability to bring calm, clarity, and balance to your lifestyle. Premium quality and intentional living guide our curation.
Q: Are your supplements safe?
A: Yes. All products are sourced from trusted partners and meet local health and safety standards. Always consult a healthcare professional if you’re unsure.
Support & Contact
Q: How can I contact Harmonio?
A: You can reach us via our Contact Page:https://harmonio.co.za/pages/contact, or by email at support@harmonio.co.za. Our friendly team is available Monday–Friday, 9–5, to assist you.
Q: Do you offer after-hours support?
A: We’ll respond as quickly as possible, even outside office hours, though most queries are answered during business times.